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- The issue was resolved, and the player received his money back after escalating the matter.
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Player’s account has been closed and winnings confiscated.
When reviewing and assessing Dazzlehand Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. I won €27,000 and sent them the documents when they needed them for withdrawal. All documents were approved, but the withdrawal request was rejected, because I had self-excluded the sister casinos.
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The player from Sweden had requested a withdrawal prior to submitting this complaint. The issue was resolved as the complaint was rejected at the player’s request after he had expressed dissatisfaction with the casino’s strict rules regarding bonuses and account closure. We acknowledged the player’s decision and were available for future assistance if needed. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Dazzlehand Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Dazzlehand Casino to be good.
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We determine the overall user feedback score based on the player feedback submitted to us. Based upon our estimates and collected information, we consider Dazzlehand Casino one of smaller online casinos . This casino has a very high value of denied payouts in player complaints with respect to its size. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.
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- They expressed distress over the situation and sought assistance to retrieve their funds.
- Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Dazzlehand Casino.
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